KMID : 0614820070130010040
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Journal of Korean Academy of Nursing Administration 2007 Volume.13 No. 1 p.40 ~ p.52
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Opinions and Strategies on the National Hospital Evaluation Program
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Kim Eun-Kyung
Kang Min-Ah Kim Yoon Park Jae-Hyun Park Jong-Hyock
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Abstract
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Purpose : The purpose of this paper was to investigate opinions and experiences of hospital CEOs¡¯ and QI
managers toward the National Hospital Evaluation Program which was implemented in 2004 and to recommend
various strategies to improve the program.
Methods : We conducted a mail survey with CEOs and QI¡¡managers¡¯ of
78 hospitals with 500 beds or more that participated the 2004 National Hospital Evaluation Program.
Results : About 70.8% of the participating CEOs and 64.0% of the QI¡¡managers felt that the objectives of the evaluation program weren¡¯t fully achieved. Most respondents said that the current program required a partial or an overall
change. Evaluation Criteria was the most often cited area for a change. Many respondents pointed out the
importance of including clinical quality indicators in the evaluation tool.
Conclusion : To upgrade hospital services with better quality, it is most important to first reach consensus on objectives and approaches of the evaluation program among various players. For a consistent planning and implementation, it is urgent to set up a more systematic organization and financing mechanism. Also, evaluation approaches, including evaluation criteria, methods, patient satisfaction assessment, as well as ways to summarize and publicize each hospital¡¯s performance should be improved.
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KEYWORD
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Accreditation, Standards, Health care quality, Access, Evaluation
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